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General Conditions Eleciti


The sales prices indicated on the Portal are shown in euros. With VAT included


All the products we offer are the ones we have in stock in Madrid.

We prepare the order within 24 hours after receiving payment.

The shipping service costs are borne by the User and will be added to the total amount of the selected products. You will be informed of these expenses before confirming the order and ending the hiring process.

Orders will be delivered in 24/48 hours once the payment is confirmed, provided the merchandise is available in our warehouses and taking into account that they must be working days (Monday To Friday). At the last hour of the day an e-mail is sent, communicating the exit of the merchandise from our warehouses, giving the instructions to be able to follow the shipment.

Shipments to the Balearic Islands and to Portugal can be delayed by an additional 24-72 hours to the deadlines indicated on our website and will lead to an increase in SHIPPING COSTS according to weight and cubic weight.

If you do not receive a package by the deadline, an investigation will be carried out together with the carrier that could last several days (the approximate deadline is fourteen (14) days). ) business days). During this period, no return or refund of the order can be made.

We recommend that when you receive your package, check that everything is in accordance with your order and that the packaging of the package is in perfect condition, then sign with reservations and indicate by hand on the delivery note If you find that the items delivered are not in accordance with your order or are damaged, please contact our Customer Service Department.


The warranty of the products is for a period of two years from the date of delivery. It is provided and established by virtue of the legislation contained in the current legislation, in particular, in Legislative Royal Decree 1/2007, article 114 et seq., Legal framework that aims to provide the consumer with different options to demand sanitation when the Well-purchased is not in conformity with the contract, giving the option to demand repair or replacement of the good, unless one of these is impossible or disproportionate. If one of them is disproportionate to the other, the seller may choose the most convenient to their interests, as long as the consumer does not pose major inconveniences. When the repair or replacement is not possible or disproportionate, the consumer may demand the price reduction or the termination of the contract.

During the six months following delivery, it will be presumed that the non-conformity already existed at the time of delivery, where the lack of conformity manifests itself after six months Of the delivery and in cases where the manufacturer of the product considers it is the buyer to prove that the goods were non-compliant, all in accordance with article 114 and following of the aforementioned Royal Legislative Decree.

The consumer and user shall inform the seller of the lack of conformity within two months of becoming aware of it.

We do not include deficiencies caused by negligence, shock, improper use or manipulation, undesirable tension, problems caused by infection of computer viruses, improper installation not performed by us or Technical Service Authorized as appropriate, nor materials subject to wear and tear due to normal use. In these cases, the customer will be responsible for both the repair costs and those incurred in the collection and shipment of the product, all with prior notice and acceptance of the budget

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